Automotive Technician – Field Service

Our client is an electric vehicle manufacturer and automotive technology company based in Seattle, WA. We have 2 OPENINGS for an Automotive Technician for a 2 - 3 month contract engagement. 

Hours per week: 40
Hourly Pay Rate: $30 - $35
Job Title: Automotive Technician – Field Service
Duration: 2 - 3 months
Location: South Norfolk Street Seattle, WA 98118

Shift Information:
Monday - Friday 3:30PM - 12:00AM
Monday - Friday 6:00PM - 3:00AM

Role Summary

• The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations.
• The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service.
• If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team.
• You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams.
• This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.
• To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.
• Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

• Ability to assist in daily Amazon EDV business operations often requested on ad hoc basis, including shuttling vehicles back and forth from delivery stations
• Conduct pre-delivery inspections on new vehicles, using a documented process, checklist, and guidelines
• Document results (pass/fail)of pre-delivery inspections and communicate results to team members/supervisor
• Follow Rivian repair procedures with efficiency without compromising quality and safety
• Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
• Assist and support vehicle repairs in a setting outside of a service center
• Conduct road tests on vehicles to ensure quality of the repair
• Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
• Stay up to date with technical skills and required training
• Support campaigns and containment initiatives
• Maintain and process accurate expense reporting as needed
• Establish peer relationships and work under the mentorship of a senior technician
• Maintain high quality work and efficiency while working with little supervision
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
• Provide service support to the field to support the Service organization
• Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment

Qualifications

• Level 1 Technician: Less than 2 years of experience in a directly related trade (tire shop for example, motorcycle repair shop, but not cashier); no automotive specific training required
• Level 2 Technician: 2-4 years of experience in an automotive specific environment with exposure to various repairs (usually an independent shop, or dealership -not only oil changes, or tires); automotive training preferred
• Level 3 Technician: 5+ years of automotive experience, EV experience preferred
• HS Diploma or GED preferred
• Graduated from an accredited automotive repair school preferred
• One year experience working in an automotive repair shop preferred
• Proficient in using hand tools and power tools
• Ability to drive non-commercial truck and trailer preferred
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
• Must possess a valid driver's license, and maintain a clean driving record
• Experience using a work order management system including repair documentation
• Experience working in start-up environments preferred
• Exhibits patience and eagerness to learn
• Strong organizational and time management skills along with attention to detail
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
• Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
• Minimum age of 21
• No driving related suspensions or revocation of Driver License (within a 3-5year period)
• Ability to read and speak fluent English
• Ability to properly document repairs completed and in process

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.